Customers can pay through Paypal, bank wire or Credit card (Visa, Mastercard).
Your orders are dispatched once payment cleared. No payment information is stored through velo-perso.com, this is secured by Paypal .
Shipping rates are displayed in your cart after filling in your delivery address. It's based on: carrier, value of the order and location.
Your order is shipped with the chosen supplier : Priority mail, UPS, Chronopost or Mondial Relay. The price paid for shipping is calculated automaticaly depending on your delivery address.
We are responsible for the shipment upon the arrival. In case of problem with your delivery you need to advise us before 30 days after payment cleared.
A tracking number is provided all the time, whatever is your carrier. Economy shipping is using your local Postal Service. Please visit your local Post with the tracking number provided.
We are dispatching most of the orders within 24h. If we are late with your order, you'll be advised. Our inventory is in real time and a product out of stock cannot be ordered. If you wish a product out of stock you can contact us through firstname.lastname@example.org. If you have special requests for an urgent delivery, please contact us and we'll arrange express shipping depending on your location and carriers available.
All our products are eligible to manufacturer warranty: 2 years for Rotor parts, CyclingCeramic bearings and 1 year for the other products. To exchange your product under warranty you need first to contact us through email@example.com
Products that are still in their original packaging and never worn/mounted are eligible to returns. Returns below 50€ do not require an authorization. Returns above 50€ require an authorization: firstname.lastname@example.org. You have 15 days after your receive your order to return it. Delays are based on shipping tracking numbers. Costs of returns are customer's responsibility. Once received, we provide a 100% refund minus original shipping costs. Credit is applied on your original payment method ie: Credit Card, PayPal...