Terms and conditions of use

Payment

Customers can pay through Paypal, bank wire or Credit card (Visa, Mastercard).

Your orders are dispatched once payment cleared. No payment information is stored through velo-perso.com, this is secured by Paypal or BNPParibas (for credit card payments)

Shipping rates are displayed in your cart after filling in your delivery address. It's based on: carrier, value of the order and location.

Delivery

Your order is shipped with the supplier chosen: La Poste, Chronopost or Mondial Relay. The price paid for shipping is calculated automaticaly depending on your delivery address.

We are responsible for the shipment upon the arrival. In case of problem with your delivery you need to advise us before 30 days after payment cleared.

A tracking number is provided if the service chosen has a tracking number.

Delays are warranted only with choosing Chronopost (1-3 days Europe, 3-5 days outside Europe) and with the exception of customs delays.

Delays

We are shipping most of the orders within 24h. If we are late with your order, you'll be advised. Our inventory is in real time and a product out of stock cannot be ordered. If you wish a product out of stock you can contact us through contact@velo-perso.com

Warranty

All our products are eligible to manufacturer warranty: 3 years for Ciamillo brakes, 2 years for Rotor parts and 1 year for the other products. To exchange your product under warranty you need first to contact us through contact@velo-perso.com