Shipping & returns
From France to cyclists around the world: your order is carefully prepared, tracked throughout its journey and shipped using a service selected for the best balance of speed, reliability and cost.
From Velo-Perso to your door
Shipping options are automatically adapted to your delivery country, parcel size, weight and order value. The available services and exact shipping price are displayed in your cart before payment.
Europe
We offer a broad selection of express and economy services, including home delivery and pickup-point options. Depending on the destination, services may include Chronopost, UPS, Colissimo and local partner networks.
Multiple delivery optionsUnited States
For many US orders, we use international priority or express postal services with tracking and final delivery through USPS. UPS may also be available depending on the order and destination.
Tracked transatlantic shippingAsia & Australia
Depending on the country, international postal express services such as EMS are generally our preferred solution, combining tracking, reliability and reasonable shipping costs over long distances.
International express networkThere is no fixed worldwide shipping price. Our checkout automatically calculates the relevant services and rates for your destination.
We know that bike parts are often needed quickly
Whether you are waiting for a crankset, bottom bracket, chainrings or a power meter to complete your bike build, we make fast preparation a priority.
Your order and payment are validated and enter our preparation process.
Most standard in-stock orders placed before noon on business days are prepared for same-day dispatch. More complex orders may require 24 to 48 business hours.
Once dispatched, your tracking information allows you to follow the parcel through the carrier network.
Contact us before ordering. We can help you identify the most suitable available express service for your destination.
Your parcel remains traceable throughout its journey
Our shipments include tracking information and use delivery confirmation appropriate to the service and destination, such as a signature, pickup code, QR code or equivalent carrier confirmation.
Track your shipment
Once your order has been dispatched, use the tracking link provided to follow its progress. The first carrier scan can sometimes take several hours to appear after dispatch.
Something looks wrong?
If a parcel appears abnormally delayed, we can open an investigation with the carrier. Once the carrier officially confirms that a parcel has been lost, we arrange a refund or replacement as appropriate.
Customs duties & import taxes
International orders may be subject to customs clearance when entering the destination country.
Local charges may apply
Customs duties, VAT, sales taxes, brokerage charges or other import-related fees may be charged by local authorities or the carrier, depending on your country and the value or nature of the goods.
Check before ordering
Unless explicitly stated otherwise during checkout, import duties and local charges are not included in your Velo-Perso order and remain the responsibility of the recipient.
Import rules differ significantly from one country to another. If you are unsure about your country's rules, we recommend checking the applicable customs and tax requirements before placing your order.
Need to return something?
We would always rather help you select the correct component before you order, but when a return is needed we want the procedure to be straightforward and clearly explained.
EU consumers have 14 days after receiving their order to notify us that they wish to exercise their statutory right of withdrawal, subject to the applicable legal exceptions.
After notifying us, return the product within the applicable period, securely packed and preferably using a tracked shipping service.
Once received, the item is inspected and the applicable refund is issued in accordance with the return conditions.
To retain its full value, a returned component should ideally be:
complete, including all supplied accessories, documentation and components;
returned with its original packaging whenever available;
free from installation marks, grease, scratches or use beyond what is reasonably necessary to inspect the product and its characteristics.
Installing a crankset, chainring, bottom bracket, pulley wheel or other mechanical component can leave tightening, installation or usage marks and reduce its resale value. Where handling goes beyond what is reasonably necessary to inspect the product, any resulting loss of value may be taken into account when the refund is calculated.
Return shipping costs
For a standard withdrawal or customer-requested return, return shipping costs are borne by the customer. If the return is required because Velo-Perso made an error in preparing the order, we will of course cover the necessary return costs.
Refunds
Refunds are normally issued using the same payment method used for the original transaction, unless otherwise agreed. For EU statutory withdrawals, the standard outbound delivery cost is refunded where required by law; any additional cost resulting from a more expensive shipping method selected by the customer is not refundable.
Please contact us before sending any international return. Consumer rights and return rules may vary according to the destination country, and customs formalities can make an unannounced international return significantly more complex. We will provide the appropriate instructions according to your situation. This does not affect any mandatory rights provided by applicable law or returns resulting from an error on our part.
Ask us before installing it. Checking crankset, chainring, bottom bracket or drivetrain compatibility before mounting is always easier than dealing with a component that has already been marked during installation.
Before or after your order
How quickly will my order be dispatched?
Most standard in-stock orders placed before noon on business days are prepared for same-day dispatch. Orders requiring additional preparation, checking or configuration may require 24 to 48 business hours.
I need my order urgently. What should I do?
Contact us before placing the order. Tell us your destination and the date by which you need the parcel, and we can help identify the most appropriate express shipping option available.
Which carrier will deliver my order?
This depends on your country, address, order value and parcel characteristics. Depending on the destination, available services may include Chronopost, UPS, Colissimo, international postal networks, EMS and local delivery partners.
Why does the shipping price vary?
Shipping costs depend on the destination, carrier, service level, parcel dimensions, weight and sometimes the value of the order. The price displayed in your cart before payment is the shipping rate applicable to that order.
My tracking has stopped updating. Should I worry?
Not immediately. International parcels can sometimes spend a day or more between scans, particularly during transfers between postal networks or customs processing. If the delay becomes abnormal, contact us and we can investigate with the carrier.
What happens if the carrier loses my parcel?
We follow the case with the carrier. Once the carrier officially confirms that the parcel has been lost, we arrange either a replacement shipment or a refund as appropriate.
Will I have to pay customs duties?
Orders delivered outside the European Union may be subject to local VAT, sales taxes, customs duties or carrier clearance fees. The applicable rules depend on your country and are normally the responsibility of the recipient unless stated otherwise at checkout.
Can I return a component after installing it?
Installation can leave marks from tightening, grease, tools or use and may therefore reduce the product's resale value. Any resulting depreciation is assessed when the returned component is inspected. If you are unsure about compatibility, please contact us before installation.
I live outside the EU. Can I return an order?
Contact us before returning anything. International return rights and procedures vary by country, and customs documentation may be required to ensure that returning goods are correctly identified. We will provide instructions according to your specific situation.
How will I receive my refund?
After the returned goods have been received and inspected, refunds are normally issued using the payment method used for the order, unless another method has been expressly agreed.